Support
Zuren is small enough that your message goes straight to the person building it. Email support@getzuren.com — expect a reply within a day or two.
A number looks wrong
This is the report that matters most — wrong numbers are treated as the most serious kind of bug. Please include: which account, what Zuren shows, what the institution's own app or statement shows, and roughly when you noticed. Never include your password, a full account number, or a card number — they are not needed and shouldn't be in email.
A sync problem
Helpful details: the institution's name, what the connection's status says (for example “needs reconnecting” or “last updated 3 days ago”), and what you expected to happen. The time you pressed refresh helps too — it lets the exact attempt be found in the logs, which record events and statuses but never your balances.
Disconnect a brokerage
Open the connected account from the dashboard and choose Disconnect. When disconnection succeeds, syncing stops; the history you already have stays, clearly aging, and nothing is deleted. You can reconnect later.
Take your data with you
Download portfolio export includes accounts, balances, holdings, connection status, sync history, radar and consent records. It excludes financial profile, preferences, financial events and activities, AI records, billing records, provider credentials and operator audit records.
Clear manual accounts
Clear manual accounts deletes manually entered accounts and their attached balance history, imports and repayment schedules. Connected accounts and live provider connections remain active. Institution names, profile, preferences, radar, financial events and activities, AI, legal, billing and audit records remain. Contact support for account closure, provider disconnection and applicable retention.