Support
Zuren is in a small private beta, which means your message goes straight to the person building it. Email support@getzuren.com — expect a reply within a day or two.
A number looks wrong
This is the report that matters most — wrong numbers are treated as the most serious kind of bug. Please include: which account, what Zuren shows, what the institution's own app or statement shows, and roughly when you noticed. Never include your password, a full account number, or a card number — they are not needed and shouldn't be in email.
A sync problem
Helpful details: the institution's name, what the connection's status says (for example “needs reconnecting” or “last updated 3 days ago”), and what you expected to happen. The time you pressed refresh helps too — it lets the exact attempt be found in the logs, which record events and statuses but never your balances.
Disconnect a brokerage
Open the connected account from the dashboard and choose Disconnect. Syncing stops immediately; the history you already have stays, clearly aging, and nothing is deleted. You can reconnect later.
Take your data with you
“Download your data” at the bottom of the dashboard exports everything you store as one JSON file — accounts, history, imports, schedules, events — readable by any tool that reads JSON.
Delete everything
“Delete everything and start empty”, also at the bottom of the dashboard, removes your financial data immediately and permanently — export first if you want a copy. To close the account itself (your sign-in), email support@getzuren.com from the address you registered with; the account and every row tied to it are then deleted.